• Luke O'Connor

De-escalation Techniques for Challenging Behaviour

At LUPE Training we are qualified and experienced in physical intervention training and your most important technique is de-escalation. De-escalation can prevent the need for you as professionals to engage in using physical intervention, in turn reducing the risk to everyone.

Having experience in not only delivering physical intervention training but using the techniques in the workplace ourselves here are our a few top tips to promote using de-escalations techniques in your workplace.

1. Know the client group you are working with, learn not only their triggers but what also helps them calm down.

(Knowing and talking about a person’s favourite football team could provide a useful distraction)

2. Identify the warning signs as early as possible

(Raised voices, sweating, pacing, clenched fists)

3. Know your surroundings and be able to offer an individual a “way out” if they need it

(Know how to access open spaces, quiet rooms that a person can be directed to)

4. Try to use as little verbal commands as possible.

5. If needed offer the individual a change of face, as sometimes it may be us that is the trigger for behaviour

How Lupe Training can help?

LUPE Training provide Physical Intervention Training. We are qualified training instructors through the National Federation of Personal Safety and can create training programmes to suit the client group your support. If you want to learn more about de-escalation or physical intervention please contact us.

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